In today's fast-paced and stress-filled world, we believe our patients should have the ability to easily and quickly access mental health services with qualified, experienced and licensed professionals. We also understand that if you have never sought mental health services, the process can seem a bit intimidating. At Counseling Center of West Michigan, we make every effort to help you feel comfortable and ensure that finding the right provider and scheduling your appointment is hassle-free. 

 

Step One: Choose which method of communication is most convenient and comfortable for you:

 

Call: 616-805-3660

Text: 616-209-8198

Email: support@counselingcenterwm.org

Or Contact Us Here

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Step Two: After you reach out through one of the above means, one of our dedicated intake coordinators will connect you to the right provider for your situation, if you haven't already selected one. We will gather your insurance information and schedule an appointment at your (and your provider's) earliest convenience. We also offer text appointment reminders. 

 

Step Three: Meet your provider for your initial session. Please arrive 15 minutes early for your first appointment to fill out your new patient paperwork or complete it ahead of time here. Make yourself comfortable in our waiting room and enjoy complimentary coffee, tea, or hot chocolate while you wait. Your provider will set up any follow-up appointments.

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Step Four: Because finding the right provider can be a bit of a match-making process, after your first session, our intake coordinator will follow up with you to ensure that you are off to a good start with your provider. It is completely normal for it to take a couple of sessions to start to build a therapeutic relationship but we also recognize that for various reasons you may not make a connection with your provider. In this case, our goal is to provide a comfortable space for you to communicate that lack of connection and allow us to help you find someone who is a better fit.