Frequently Asked Questions

  • What should I expect at my first appointment?​​


We know that walking into a new office to meet with a therapist can be a little overwhelming. We make every effort to ensure your experience at Counseling Center of West Michigan is a positive one.  At your first appointment, you will check in with our front desk receptionist who will greet you warmly and take a copy of your insurance card and ID. You will then be given our new client intake paperwork to fill out. We recommend arriving 15 minutes prior to your appointment time to complete these. You can also print our forms here and bring them in with you if you prefer. If you have a copay or are a self-paying client, we will collect the payment due at the beginning of your visit. Each of our lobbies are equipped with coffee bars, so feel free to help yourself to coffee, tea, or hot chocolate. Enjoy our calming music, comfortable furniture, and magazines while you wait.​ 

  • How do I schedule an appointment?


We make every effort to ensure that scheduling an appointment with one of our licensed therapists is easy. Chose the option that is most convenient for you:

Call us at (616) 805-3660

Text us at (616) 209-8198

Email us at

Fill out our contact form here

If you have a therapist in mind we will do our best to get you scheduled with them. If you are not sure who would be a good fit for you, our intake coordinator will help you find the right fit. To learn more about scheduling click here.

  • How much does a counseling appointment cost?

We accept most insurances and it is likely that your health plan will cover behavioral health services. One of our experienced billers will verify your benefits. For a list of accepted insurances and our cash rates for those who do not have insurance, click here. Payment is expected at time of service. We accept credit/debit cards, cash, check, and qualified HSA-HRA accounts.

  • Do you have a therapist that can help with...

We are proud to offer our community access to over 100 licensed therapists. We truly believe we have the best of the best in terms of therapists here at Counseling Center of West Michigan. Diversity in age, background, culture, race, sexual orientation, licensing, specialty area, experience, and clinical style ensure that our clinical staff looks a lot like our community and that is important because we believe it allows us to best place you with a therapist who you can build a strong therapeutic relationship with.

  • Is counseling right for me?

Although we believe that everyone can benefit from counseling, we understand that the idea of sitting with a stranger and telling your story can be intimidating. If you would like to meet one of our therapists before committing to a full session, many offer a free 15 minute consultation.

  • What are your hours?

It is important to us that you are able to schedule appointments during times that are convenient for you, as such, each of our locations are open Monday through Friday 8am-8pm and Saturdays 8am-2pm. We are also available after hours by text (616-209-8198) and email (

  • What is virtual therapy or Telehealth?

Telehealth is an option for those who do not have transportation, prefer the privacy of their own homes, or do not live near one of our campuses. Rather than have a face-to-face session, you would speak with your counselor through video chat or a phone call. Most insurances cover Telehealth. To learn more click here.

  • Can I leave my children in the lobby during my appointment?

Your safety and the safety of your family is very important to us. With this in mind, children under the age of 10 must be accompanied by an adult in our lobbies at all times. If you need childcare during your appointment, it is offered at our Main Campus for $10 each session per family (not per child). We require 24 hours notice for childcare, so please inform our support staff if you need childcare at your next visit.

Still have questions? Contact us here.